Not receiving response to ticket request

Ticketgesuche und -angebote, Fragen zum Ticketing
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watmm
Beiträge: 7
Registriert: Di 12. Jun 2012, 14:18

Not receiving response to ticket request

Beitrag von watmm » Di 12. Jun 2012, 14:28

Hi all,

I've put up a ticket request and have since paid someone for their ticket.
This person seems honest and says they have tried several times responding to my request, but i'm not receiving any confirmation of that.

All i need is to change the name on the ticket, but Fusion are not responding to my issue.

Please advise.

Thanks.

Deleted User 479

Re: Not receiving response to ticket request

Beitrag von Deleted User 479 » Di 12. Jun 2012, 14:32

Hey hello!

at first : remove your ticket request in the "ticketbörse".

next Step : Your Dealer ( with card ) must send you over the "ticketbörse" to your email adress an Card offer.
Wait for this. and then accept!
-> it should now work!

btw: you can already fill up the form with "umschreiben" or "ticket rewrite".. ..

Wunderwurst
Beiträge: 1132
Registriert: Fr 13. Mai 2011, 21:55
Wohnort: Münster

Re: Not receiving response to ticket request

Beitrag von Wunderwurst » Di 12. Jun 2012, 18:41

...I'll try that again, because I don't really understand that last answer... :roll:

I think the solution to watmm's problem can be found here: http://forum.fusion-festival.de/viewtop ... =13&t=3314
...however, that's in german - the gist of that step-by-step-guide is basically:

1) Delete your ticket request (seriously, no joke).
2) Click "Umschreiben" (the button on the lower right) and fill out the form.
3) The dealer's request should appear again, accept it.
4) Follow the instructions displayed.
Bild

watmm
Beiträge: 7
Registriert: Di 12. Jun 2012, 14:18

Re: Not receiving response to ticket request

Beitrag von watmm » Di 12. Jun 2012, 19:30

Hey,

Yeah i spotted the "Umschreiben" after trying to delete my request like flo_opr said.
It's all good now...provided "Verwendungszweck" is the message sent to the receiver.

Deleted User 479

Re: Not receiving response to ticket request

Beitrag von Deleted User 479 » Mi 13. Jun 2012, 07:55

Good!
Now your Ticket reseller has to send you the ticketoffer again!

Wunderwurst
Beiträge: 1132
Registriert: Fr 13. Mai 2011, 21:55
Wohnort: Münster

Re: Not receiving response to ticket request

Beitrag von Wunderwurst » Mi 13. Jun 2012, 09:02

"Verwendungszweck": "reason for payment", if that's some cryptic code that should be what you fill in the corresponding field of the money transfer form.
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